Internal Survey Results
SALES
OPERATIONS
ENGINEERING
WAREHOUSE
HSE & QMS
HR
ACCOUNTING
SALES
OPERATIONS
ENGINEERING
Note:
We need to get away from shooting T’s as much as possible. Hoses have a greater probability of getting stuck no matter the skill of the TA.
WAREHOUSE
HSE & QMS
HR
ACCOUNTING
COMMENTS
What is it that B&W does very well?
All parties involved on this project were involved and available when needed.
What may we improve upon?
There was no kickoff which could have helped me understand the scope better.
SALES
OPERATIONS
ENGINEERING
WAREHOUSE
HSE & QMS
HR
ACCOUNTING
COMMENTS
What is it that B&W does very well?
HSE arrived to assist for exchanger tubes which helped alot
What may we improve upon?
Stay away from cleaning exchanger tubes as much as possible
SALES
OPERATIONS
ENGINEERING
WAREHOUSE
HSE & QMS
HR
ACCOUNTING
COMMENTS
What is it that B&W does very well?
Project mobilization was closely monitored and consistent communication with client leading up to arrival on site. Project was pushed back numerous times due to client and Aqualaze went flawless.
What may we improve upon?
Completed project with 2 – TA’s which was sufficient for this particular project but if the scope was larger it would have been an issue. Contractor was not available as planned.
SALES
OPERATIONS
ENGINEERING
WAREHOUSE
HSE & QMS
HR
ACCOUNTING
COMMENTS
What is it that B&W does very well?
Response to any matters requiring attention is exceptional.
What may we improve upon?
Ensure from the engineering phase that everything that is required to complete a job is included.
SALES
OPERATIONS
ENGINEERING
WAREHOUSE
Note:
Aqualaze Pump container needs to freshen up with new paint and rust repair. This has been discussed with OPS Director and is in motion. Batteries were dead when they arrived but this too is being worked on and batteries will be maintained at the warehouse once they arrive back from a project.
Note:
Exxon had numerous issues with assisting with demobilization that was out of B&W control causing the equipment to site onsite for almost a week before it could be removed.
HSE & QMS
HR
ACCOUNTING
COMMENTS
What is it that B&W does very well?
Client provided PO very late and Job number was not available in the systems for quite a while, but this was worked around.
What may we improve upon?
The main issue will be to improve on the maintenance of the equipment.
SALES
OPERATIONS
ENGINEERING
WAREHOUSE
Note:
High Pressure pump needs to be freshened up and rust repair needs to be made. High Pressure pump has a slight know sound that should be looked at by Hammelmann technicians.
HSE & QMS
HR
ACCOUNTING
COMMENTS
What is it that B&W does very well?
Communication throughout the project was great. The Technical Advisors were well experienced on this job. The Procedure had no issues that needed to be deviated from. The salesman was always available or questions.
What may we improve upon?
Equipment just needs to be maintenance frequently. This is already in motion to improve the Aqualaze equipment between operations and the TA’s.
SALES
OPERATIONS
ENGINEERING
WAREHOUSE
Note:
Aqualaze Pump is old and rusty. This has nothing to do with Warehouse. They do a great job.
HSE & QMS
HR
ACCOUNTING
COMMENTS
What is it that B&W does very well?
The communication between Ops and warehouse was really good. I was able to get a truck really quick to demobilize early than expected even with a last-minute request.
What may we improve upon?
Aqualaze equipment presentation. This is a work in progress.
SALES
OPERATIONS
ENGINEERING
WAREHOUSE
Note:
RHD needed maintenance to begin work. This was fixed within minutes but should have been caught before leaving warehouse (Aqualaze issue)
HSE & QMS
HR
ACCOUNTING
COMMENTS
What is it that B&W does very well?
Equipment delivery and personnel being assigned was executed well.
What may we improve upon?
Making sure equipment is ready. We do a good job but there always room for improvement.
COMMENTS
What is it that B&W does very well?
Execution and adapting was performed well. HSE was quick to respond to injured employee.
What may we improve upon?
Making sure all HSE requirements are completed and all employees know the risks associated with activity.
This Submission’s Overall Rating: 80%