Internal Survey Results

Overall Form Submission Results

Overall
Avg Ratings:
73%

Sales
Avg Ratings:
80%

Operations
Avg Ratings:
6713%

Engineering
Avg Ratings:
67%

Warehouse
Avg Ratings:
80%

HSE & QMS
Avg Ratings:
90%

HR
Avg Ratings:
80%

Accounting
Avg Ratings:
60%

Individual Form Submission Results

Date Submitted: 09/06/2023

Project Name: Keiwit Three Rivers

Email: [email protected]

SALES

Information relayed to PM or Lead TA on relevant contract scope, budget and/or proposal items:

Good

Responsiveness to commercial related questions or issues:

Good

Sales Rating: 80%

OPERATIONS

Did we provide sufficient & accurate information prior to your arrival to the jobsite?

Good

Response to problems in a Timely Manner:

Good

During the execution of this project, were you satisfied with the support provided by B&W home office?

Good

Operations Rating: 80%

ENGINEERING

Rate the accuracy of the layout drawings, marked up P&IDs and Isometrics provided in the procedure:

Good

Rate the accuracy of the procedure in addressing all aspects of the project:

Good

Rate engineering’s involvement with assisting in resolving discrepancies between the original plan and site conditions at the time of execution:

Good

Engineering Rating: 80%

WAREHOUSE

Equipment / Materials received per BOM?

Good

Condition of Equipment / Materials?

Good

Mobilization & Demobilization of Equipment / Materials meet schedule:

Good

How was communication & response time for Equipment / Material received?

Good

Warehouse Rating: 80%

HSE & QMS

Do you feel that the HSE Department communicated the Occupational Health & Medical Services for your Project/Site effectively with you?

Good

Are you satisfied that your HSE issues were resolved in a timely manner

Good

HSE & QMS Rating: 80%

Are you satisfied that your HR & payroll issues were resolved in a confidential, timely and professional manner?

Good

Do you feel that the HR Department is communicating effectively with you?

N/A

HR Rating: 80%

ACCOUNTING

Are you satisfied with the support provided by the accounting department?

N/A

Do you feel that the accounting department is communicating effectively with you?

N/A

Accounting Rating: N/A

COMMENTS

What is it that B&W does very well?

Execution and adapting was performed well. HSE was quick to respond to injured employee.

What may we improve upon?

Making sure all HSE requirements are completed and all employees know the risks associated with activity.

This Submission’s Overall Rating: 80%

Date Submitted: 09/06/2023

Project Name: PCL Baytown Chevron

Email: [email protected]

SALES

Information relayed to PM or Lead TA on relevant contract scope, budget and/or proposal items:

Good

Responsiveness to commercial related questions or issues:

N/A

Sales Rating: 80%

OPERATIONS

Did we provide sufficient & accurate information prior to your arrival to the jobsite?

Good

Response to problems in a Timely Manner:

Good

During the execution of this project, were you satisfied with the support provided by B&W home office?

Good

Operations Rating: 80%

ENGINEERING

Rate the accuracy of the layout drawings, marked up P&IDs and Isometrics provided in the procedure:

Good

Rate the accuracy of the procedure in addressing all aspects of the project:

Fair

Note:
We need to get away from shooting T’s as much as possible. Hoses have a greater probability of getting stuck no matter the skill of the TA.

Rate engineering’s involvement with assisting in resolving discrepancies between the original plan and site conditions at the time of execution:

Good

Engineering Rating: 73%

WAREHOUSE

Equipment / Materials received per BOM?

Good

Condition of Equipment / Materials?

Good

Mobilization & Demobilization of Equipment / Materials meet schedule:

Good

How was communication & response time for Equipment / Material received?

Good

Warehouse Rating: 80%

HSE & QMS

Do you feel that the HSE Department communicated the Occupational Health & Medical Services for your Project/Site effectively with you?

Exceptional

Are you satisfied that your HSE issues were resolved in a timely manner

Exceptional

HSE & QMS Rating: 100%

Are you satisfied that your HR & payroll issues were resolved in a confidential, timely and professional manner?

N/A

Do you feel that the HR Department is communicating effectively with you?

N/A

HR Rating: N/A

ACCOUNTING

Are you satisfied with the support provided by the accounting department?

N/A

Do you feel that the accounting department is communicating effectively with you?

N/A

Accounting Rating: N/A

COMMENTS

What is it that B&W does very well?

All parties involved on this project were involved and available when needed.

What may we improve upon?

There was no kickoff which could have helped me understand the scope better.

This Submission’s Overall Rating: 83%

Date Submitted: 09/06/2023

Project Name: Fresh Meadows Power Aqualaze NYU

Email: [email protected]

SALES

Information relayed to PM or Lead TA on relevant contract scope, budget and/or proposal items:

Good

Responsiveness to commercial related questions or issues:

Good

Sales Rating: 80%

OPERATIONS

Did we provide sufficient & accurate information prior to your arrival to the jobsite?

Good

Response to problems in a Timely Manner:

Good

During the execution of this project, were you satisfied with the support provided by B&W home office?

Good

Operations Rating: 80%

ENGINEERING

Rate the accuracy of the layout drawings, marked up P&IDs and Isometrics provided in the procedure:

Good

Rate the accuracy of the procedure in addressing all aspects of the project:

Good

Rate engineering’s involvement with assisting in resolving discrepancies between the original plan and site conditions at the time of execution:

Good

Engineering Rating: 80%

WAREHOUSE

Equipment / Materials received per BOM?

Good

Condition of Equipment / Materials?

Good

Mobilization & Demobilization of Equipment / Materials meet schedule:

Good

How was communication & response time for Equipment / Material received?

Good

Warehouse Rating: 80%

HSE & QMS

Do you feel that the HSE Department communicated the Occupational Health & Medical Services for your Project/Site effectively with you?

Exceptional

Are you satisfied that your HSE issues were resolved in a timely manner

Exceptional

HSE & QMS Rating: 100%

Are you satisfied that your HR & payroll issues were resolved in a confidential, timely and professional manner?

N/A

Do you feel that the HR Department is communicating effectively with you?

N/A

HR Rating: N/A

ACCOUNTING

Are you satisfied with the support provided by the accounting department?

N/A

Do you feel that the accounting department is communicating effectively with you?

N/A

Accounting Rating: N/A

COMMENTS

What is it that B&W does very well?

HSE arrived to assist for exchanger tubes which helped alot

What may we improve upon?

Stay away from cleaning exchanger tubes as much as possible

This Submission’s Overall Rating: 84%

Date Submitted: 10/03/2023

Project Name: Exxon BOP Raw Water Aqualaze

Email: [email protected]

SALES

Information relayed to PM or Lead TA on relevant contract scope, budget and/or proposal items:

Exceptional

Responsiveness to commercial related questions or issues:

N/A

Sales Rating: 100%

OPERATIONS

Did we provide sufficient & accurate information prior to your arrival to the jobsite?

Exceptional

Response to problems in a Timely Manner:

Exceptional

During the execution of this project, were you satisfied with the support provided by B&W home office?

Exceptional

Operations Rating: 100%

ENGINEERING

Rate the accuracy of the layout drawings, marked up P&IDs and Isometrics provided in the procedure:

Exceptional

Rate the accuracy of the procedure in addressing all aspects of the project:

Exceptional

Rate engineering’s involvement with assisting in resolving discrepancies between the original plan and site conditions at the time of execution:

N/A

Engineering Rating: 100%

WAREHOUSE

Equipment / Materials received per BOM?

Exceptional

Condition of Equipment / Materials?

Exceptional

Mobilization & Demobilization of Equipment / Materials meet schedule:

Exceptional

How was communication & response time for Equipment / Material received?

Exceptional

Warehouse Rating: 100%

HSE & QMS

Do you feel that the HSE Department communicated the Occupational Health & Medical Services for your Project/Site effectively with you?

N/A

Are you satisfied that your HSE issues were resolved in a timely manner

Exceptional

HSE & QMS Rating: 100%

Are you satisfied that your HR & payroll issues were resolved in a confidential, timely and professional manner?

N/A

Do you feel that the HR Department is communicating effectively with you?

N/A

HR Rating: N/A

ACCOUNTING

Are you satisfied with the support provided by the accounting department?

N/A

Do you feel that the accounting department is communicating effectively with you?

N/A

Accounting Rating: N/A

COMMENTS

What is it that B&W does very well?

Project mobilization was closely monitored and consistent communication with client leading up to arrival on site. Project was pushed back numerous times due to client and Aqualaze went flawless.

What may we improve upon?

Completed project with 2 – TA’s which was sufficient for this particular project but if the scope was larger it would have been an issue. Contractor was not available as planned.

This Submission’s Overall Rating: 100%

Date Submitted: 10/11/2023

Project Name: Performance BCEP Oil Flush

Email: [email protected]

SALES

Information relayed to PM or Lead TA on relevant contract scope, budget and/or proposal items:

Exceptional

Responsiveness to commercial related questions or issues:

Exceptional

Sales Rating: 100%

OPERATIONS

Did we provide sufficient & accurate information prior to your arrival to the jobsite?

Exceptional

Response to problems in a Timely Manner:

Exceptional

During the execution of this project, were you satisfied with the support provided by B&W home office?

Exceptional

Operations Rating: 100%

ENGINEERING

Rate the accuracy of the layout drawings, marked up P&IDs and Isometrics provided in the procedure:

Exceptional

Rate the accuracy of the procedure in addressing all aspects of the project:

Exceptional

Rate engineering’s involvement with assisting in resolving discrepancies between the original plan and site conditions at the time of execution:

Exceptional

Engineering Rating: 100%

WAREHOUSE

Equipment / Materials received per BOM?

Good

Condition of Equipment / Materials?

Exceptional

Mobilization & Demobilization of Equipment / Materials meet schedule:

Good

How was communication & response time for Equipment / Material received?

Exceptional

Warehouse Rating: 90%

HSE & QMS

Do you feel that the HSE Department communicated the Occupational Health & Medical Services for your Project/Site effectively with you?

Exceptional

Are you satisfied that your HSE issues were resolved in a timely manner

Exceptional

HSE & QMS Rating: 100%

Are you satisfied that your HR & payroll issues were resolved in a confidential, timely and professional manner?

N/A

Do you feel that the HR Department is communicating effectively with you?

N/A

HR Rating: N/A

ACCOUNTING

Are you satisfied with the support provided by the accounting department?

Exceptional

Do you feel that the accounting department is communicating effectively with you?

Exceptional

Accounting Rating: 100%

COMMENTS

What is it that B&W does very well?

Response to any matters requiring attention is exceptional.

What may we improve upon?

Ensure from the engineering phase that everything that is required to complete a job is included.

This Submission’s Overall Rating: 98%

Date Submitted: 10/11/2023

Project Name: Exxon BCEP Aqualaze Project

Email: [email protected]

SALES

Information relayed to PM or Lead TA on relevant contract scope, budget and/or proposal items:

Exceptional

Responsiveness to commercial related questions or issues:

Exceptional

Sales Rating: 100%

OPERATIONS

Did we provide sufficient & accurate information prior to your arrival to the jobsite?

Exceptional

Response to problems in a Timely Manner:

Exceptional

During the execution of this project, were you satisfied with the support provided by B&W home office?

Exceptional

Operations Rating: 100%

ENGINEERING

Rate the accuracy of the layout drawings, marked up P&IDs and Isometrics provided in the procedure:

Exceptional

Rate the accuracy of the procedure in addressing all aspects of the project:

Exceptional

Rate engineering’s involvement with assisting in resolving discrepancies between the original plan and site conditions at the time of execution:

Exceptional

Engineering Rating: 100%

WAREHOUSE

Equipment / Materials received per BOM?

Exceptional

Condition of Equipment / Materials?

Fair

Note:
Aqualaze Pump container needs to freshen up with new paint and rust repair. This has been discussed with OPS Director and is in motion. Batteries were dead when they arrived but this too is being worked on and batteries will be maintained at the warehouse once they arrive back from a project.

Mobilization & Demobilization of Equipment / Materials meet schedule:

Fair

Note:
Exxon had numerous issues with assisting with demobilization that was out of B&W control causing the equipment to site onsite for almost a week before it could be removed.

How was communication & response time for Equipment / Material received?

Exceptional

Warehouse Rating: 80%

HSE & QMS

Do you feel that the HSE Department communicated the Occupational Health & Medical Services for your Project/Site effectively with you?

Exceptional

Are you satisfied that your HSE issues were resolved in a timely manner

N/A

HSE & QMS Rating: 100%

Are you satisfied that your HR & payroll issues were resolved in a confidential, timely and professional manner?

N/A

Do you feel that the HR Department is communicating effectively with you?

Exceptional

HR Rating: 100%

ACCOUNTING

Are you satisfied with the support provided by the accounting department?

Exceptional

Do you feel that the accounting department is communicating effectively with you?

Exceptional

Accounting Rating: 100%

COMMENTS

What is it that B&W does very well?

Client provided PO very late and Job number was not available in the systems for quite a while, but this was worked around.

What may we improve upon?

The main issue will be to improve on the maintenance of the equipment.

This Submission’s Overall Rating: 97%

Date Submitted: 10/11/2023

Project Name: De-Bottleneck Project Aqualaze

Email: [email protected]

SALES

Information relayed to PM or Lead TA on relevant contract scope, budget and/or proposal items:

Exceptional

Responsiveness to commercial related questions or issues:

Exceptional

Sales Rating: 100%

OPERATIONS

Did we provide sufficient & accurate information prior to your arrival to the jobsite?

Exceptional

Response to problems in a Timely Manner:

Exceptional

During the execution of this project, were you satisfied with the support provided by B&W home office?

Exceptional

Operations Rating: 100%

ENGINEERING

Rate the accuracy of the layout drawings, marked up P&IDs and Isometrics provided in the procedure:

Exceptional

Rate the accuracy of the procedure in addressing all aspects of the project:

Exceptional

Rate engineering’s involvement with assisting in resolving discrepancies between the original plan and site conditions at the time of execution:

Exceptional

Engineering Rating: 100%

WAREHOUSE

Equipment / Materials received per BOM?

Exceptional

Condition of Equipment / Materials?

Fair

Note:
High Pressure pump needs to be freshened up and rust repair needs to be made. High Pressure pump has a slight know sound that should be looked at by Hammelmann technicians.

Mobilization & Demobilization of Equipment / Materials meet schedule:

Exceptional

How was communication & response time for Equipment / Material received?

Exceptional

Warehouse Rating: 90%

HSE & QMS

Do you feel that the HSE Department communicated the Occupational Health & Medical Services for your Project/Site effectively with you?

Exceptional

Are you satisfied that your HSE issues were resolved in a timely manner

N/A

HSE & QMS Rating: 100%

Are you satisfied that your HR & payroll issues were resolved in a confidential, timely and professional manner?

N/A

Do you feel that the HR Department is communicating effectively with you?

N/A

HR Rating: N/A

ACCOUNTING

Are you satisfied with the support provided by the accounting department?

Exceptional

Do you feel that the accounting department is communicating effectively with you?

Exceptional

Accounting Rating: 100%

COMMENTS

What is it that B&W does very well?

Communication throughout the project was great. The Technical Advisors were well experienced on this job. The Procedure had no issues that needed to be deviated from. The salesman was always available or questions.

What may we improve upon?

Equipment just needs to be maintenance frequently. This is already in motion to improve the Aqualaze equipment between operations and the TA’s.

This Submission’s Overall Rating: 98%

Date Submitted: 10/11/2023

Project Name: Invista Aqualaze

Email: [email protected]

SALES

Information relayed to PM or Lead TA on relevant contract scope, budget and/or proposal items:

Exceptional

Responsiveness to commercial related questions or issues:

Exceptional

Sales Rating: 100%

OPERATIONS

Did we provide sufficient & accurate information prior to your arrival to the jobsite?

Exceptional

Response to problems in a Timely Manner:

Exceptional

During the execution of this project, were you satisfied with the support provided by B&W home office?

Exceptional

Operations Rating: 100%

ENGINEERING

Rate the accuracy of the layout drawings, marked up P&IDs and Isometrics provided in the procedure:

Exceptional

Rate the accuracy of the procedure in addressing all aspects of the project:

Exceptional

Rate engineering’s involvement with assisting in resolving discrepancies between the original plan and site conditions at the time of execution:

Exceptional

Engineering Rating: 100%

WAREHOUSE

Equipment / Materials received per BOM?

Exceptional

Condition of Equipment / Materials?

Fair

Note:
Aqualaze Pump is old and rusty. This has nothing to do with Warehouse. They do a great job.

Mobilization & Demobilization of Equipment / Materials meet schedule:

Exceptional

How was communication & response time for Equipment / Material received?

Exceptional

Warehouse Rating: 90%

HSE & QMS

Do you feel that the HSE Department communicated the Occupational Health & Medical Services for your Project/Site effectively with you?

Exceptional

Are you satisfied that your HSE issues were resolved in a timely manner

Exceptional

HSE & QMS Rating: 100%

Are you satisfied that your HR & payroll issues were resolved in a confidential, timely and professional manner?

N/A

Do you feel that the HR Department is communicating effectively with you?

N/A

HR Rating: N/A

ACCOUNTING

Are you satisfied with the support provided by the accounting department?

N/A

Do you feel that the accounting department is communicating effectively with you?

N/A

Accounting Rating: N/A

COMMENTS

What is it that B&W does very well?

The communication between Ops and warehouse was really good. I was able to get a truck really quick to demobilize early than expected even with a last-minute request.

What may we improve upon?

Aqualaze equipment presentation. This is a work in progress.

This Submission’s Overall Rating: 98%

Date Submitted: 10/11/2023

Project Name: Dominion Energy Aqualaze

Email: [email protected]

SALES

Information relayed to PM or Lead TA on relevant contract scope, budget and/or proposal items:

Good

Responsiveness to commercial related questions or issues:

Exceptional

Sales Rating: 90%

OPERATIONS

Did we provide sufficient & accurate information prior to your arrival to the jobsite?

Exceptional

Response to problems in a Timely Manner:

Exceptional

During the execution of this project, were you satisfied with the support provided by B&W home office?

Exceptional

Operations Rating: 100%

ENGINEERING

Rate the accuracy of the layout drawings, marked up P&IDs and Isometrics provided in the procedure:

Exceptional

Rate the accuracy of the procedure in addressing all aspects of the project:

Exceptional

Rate engineering’s involvement with assisting in resolving discrepancies between the original plan and site conditions at the time of execution:

Exceptional

Engineering Rating: 100%

WAREHOUSE

Equipment / Materials received per BOM?

Exceptional

Condition of Equipment / Materials?

Fair

Note:
RHD needed maintenance to begin work. This was fixed within minutes but should have been caught before leaving warehouse (Aqualaze issue)

Mobilization & Demobilization of Equipment / Materials meet schedule:

Exceptional

How was communication & response time for Equipment / Material received?

Exceptional

Warehouse Rating: 90%

HSE & QMS

Do you feel that the HSE Department communicated the Occupational Health & Medical Services for your Project/Site effectively with you?

Exceptional

Are you satisfied that your HSE issues were resolved in a timely manner

Exceptional

HSE & QMS Rating: 100%

Are you satisfied that your HR & payroll issues were resolved in a confidential, timely and professional manner?

N/A

Do you feel that the HR Department is communicating effectively with you?

N/A

HR Rating: N/A

ACCOUNTING

Are you satisfied with the support provided by the accounting department?

N/A

Do you feel that the accounting department is communicating effectively with you?

N/A

Accounting Rating: N/A

COMMENTS

What is it that B&W does very well?

Equipment delivery and personnel being assigned was executed well.

What may we improve upon?

Making sure equipment is ready. We do a good job but there always room for improvement.

This Submission’s Overall Rating: 96%

Date Submitted: 10/24/2024

Project Name: BP North America @ Cherry Point

Email: [email protected]

SALES

Information relayed to PM or Lead TA on relevant contract scope, budget and/or proposal items:

Good

Responsiveness to commercial related questions or issues:

Good

Sales Rating: 80%

OPERATIONS

Did we provide sufficient & accurate information prior to your arrival to the jobsite?

Good

Response to problems in a Timely Manner:

Good

During the execution of this project, were you satisfied with the support provided by B&W home office?

Good

Operations Rating: 80%

ENGINEERING

Rate the accuracy of the layout drawings, marked up P&IDs and Isometrics provided in the procedure:

Fair

Note:
High point vent issue

Rate the accuracy of the procedure in addressing all aspects of the project:

Fair

Note:
High point vent should have been to atmosphere and not to return line of system

Rate engineering’s involvement with assisting in resolving discrepancies between the original plan and site conditions at the time of execution:

Good

Engineering Rating: 67%

WAREHOUSE

Equipment / Materials received per BOM?

Good

Condition of Equipment / Materials?

Good

Mobilization & Demobilization of Equipment / Materials meet schedule:

Good

How was communication & response time for Equipment / Material received?

Good

Warehouse Rating: 80%

HSE & QMS

Do you feel that the HSE Department communicated the Occupational Health & Medical Services for your Project/Site effectively with you?

Good

Are you satisfied that your HSE issues were resolved in a timely manner

Good

HSE & QMS Rating: 80%

Are you satisfied that your HR & payroll issues were resolved in a confidential, timely and professional manner?

Good

Do you feel that the HR Department is communicating effectively with you?

Good

HR Rating: 80%

ACCOUNTING

Are you satisfied with the support provided by the accounting department?

Fair

Note:
Timely inclusion of the job number to SAP would help the backlog of expense reporting

Do you feel that the accounting department is communicating effectively with you?

Fair

Accounting Rating: 60%

COMMENTS

Note:
Field personnel do not communicate with accounting on a regular basis

This Submission’s Overall Rating: 75%