External Survey Results

Overall Form Submission Results

Overall
Avg Ratings:
100%

Sales
Avg Ratings:
100%

Operations
Avg Ratings:
100%

Engineering
Avg Ratings:
100%

Warehouse
Avg Ratings:
100%

Individual Form Submission Results

Project Name: POTBA O2 system and Boiler, and steam blowdowns.

Name: Maricela

Email: [email protected]

SALES

Accuracy of Proposal:

Good

Sales Rating: 100%

OPERATIONS

Response to Problems in a Timely Manner:

Exceptional

Clear Communications of Expectations:

Exceptional

Completed per Site Procedure:

Exceptional

Operations Rating: 100%

ENGINEERING

All Procedures Meet Specs:

Exceptional

Accuracy of Drawings, Conditions, etc:

Exceptional

Engineering Rating: 100%

WAREHOUSE

Condition of Equipment:

Exceptional

All Materials Supplied:

Exceptional

Warehouse Rating: 100%

COMMENTS

What is it that B&W does very well?

The engineering department was outstanding.

OVERALL

How likely would you be to use B&W Energy Services on future projects?
(1 being not likely and 10 being very likely): 10

This Submission’s Overall Rating: 100%

Project Name: BCEP-Exxon Baytown

Name: Tony

Email: [email protected]

SALES

Accuracy of Proposal:

Exceptional

Sales Rating: 80%

OPERATIONS

Response to Problems in a Timely Manner:

Good

Clear Communications of Expectations:

Exceptional

Completed per Site Procedure:

Exceptional

Operations Rating: 80%

ENGINEERING

All Procedures Meet Specs:

Good

Accuracy of Drawings, Conditions, etc:

Good

Engineering Rating: 80%

WAREHOUSE

Condition of Equipment:

Good

All Materials Supplied:

Good

Warehouse Rating: 80%

COMMENTS

OVERALL

How likely would you be to use B&W Energy Services on future projects?
(1 being not likely and 10 being very likely): 10

This Submission’s Overall Rating: 80%

Project Name: C3 Splitter

Name: Jose

Email: [email protected]

SALES

Accuracy of Proposal:

Good

Sales Rating: 80%

OPERATIONS

Response to Problems in a Timely Manner:

Exceptional

Clear Communications of Expectations:

Exceptional

Completed per Site Procedure:

Exceptional

Operations Rating: 80%

ENGINEERING

All Procedures Meet Specs:

Exceptional

Accuracy of Drawings, Conditions, etc:

Exceptional

Engineering Rating: 80%

WAREHOUSE

Condition of Equipment:

Good

All Materials Supplied:

Good

Warehouse Rating: 80%

COMMENTS

What is it that B&W does very well?

Great communication and ready to assist the project needs .

What may we improve upon?

Rental when not on site working (weekends).

OVERALL

How likely would you be to use B&W Energy Services on future projects?
(1 being not likely and 10 being very likely): 8

This Submission’s Overall Rating: 80%

Project Name: Chevron Phillips C3 Splitter Steam Blows

Name: Justin

Email: [email protected]

SALES

Accuracy of Proposal:

Exceptional

Sales Rating: 100%

OPERATIONS

Response to Problems in a Timely Manner:

Exceptional

Clear Communications of Expectations:

Exceptional

Completed per Site Procedure:

Exceptional

Operations Rating: 100%

ENGINEERING

All Procedures Meet Specs:

Exceptional

Accuracy of Drawings, Conditions, etc:

Exceptional

Engineering Rating: 100%

WAREHOUSE

Condition of Equipment:

Exceptional

All Materials Supplied:

Exceptional

Warehouse Rating: 100%

COMMENTS

What is it that B&W does very well?

Scope was estimated accurately and very little modifications needed during execution.

What may we improve upon?

No complaint’s with the way the scope was managed

OVERALL

How likely would you be to use B&W Energy Services on future projects?
(1 being not likely and 10 being very likely): 10

This Submission’s Overall Rating: 100%

Project Name: Test

Name: Test

Email: [email protected]

SALES

Accuracy of Proposal:

N/A

Sales Rating: N/A

OPERATIONS

Response to Problems in a Timely Manner:

N/A

Clear Communications of Expectations:

N/A

Completed per Site Procedure:

N/A

Operations Rating: N/A

ENGINEERING

All Procedures Meet Specs:

N/A

Accuracy of Drawings, Conditions, etc:

N/A

Engineering Rating: N/A

WAREHOUSE

Condition of Equipment:

N/A

All Materials Supplied:

N/A

Warehouse Rating: N/A

COMMENTS

What is it that B&W does very well?

Test

What may we improve upon?

Test

OVERALL

How likely would you be to use B&W Energy Services on future projects?
(1 being not likely and 10 being very likely): 10

This Submission’s Overall Rating: 0%

Project Name: No. 4 Power Boiler Gen Bank & Superheater Replacement Steam Blow

Name: Gregg

Email: [email protected]

SALES

Accuracy of Proposal:

Exceptional

Sales Rating: 100%

OPERATIONS

Response to Problems in a Timely Manner:

Exceptional

Clear Communications of Expectations:

Exceptional

Completed per Site Procedure:

Exceptional

Operations Rating: 100%

ENGINEERING

All Procedures Meet Specs:

Exceptional

Accuracy of Drawings, Conditions, etc:

Exceptional

Engineering Rating: 100%

WAREHOUSE

Condition of Equipment:

Exceptional

All Materials Supplied:

Exceptional

Warehouse Rating: 100%

COMMENTS

What is it that B&W does very well?

I think B&W had a good plan, executed it properly and the few issues we did have were resolved quickly. Sebastian and Angel were exceptional to work with.

OVERALL

How likely would you be to use B&W Energy Services on future projects?
(1 being not likely and 10 being very likely): 10

This Submission’s Overall Rating: 100%

Project Name: University of Montana CHP Project

Name: Mike

Email: [email protected]

SALES

Accuracy of Proposal:

Good

Sales Rating: 100%

OPERATIONS

Response to Problems in a Timely Manner:

Exceptional

Clear Communications of Expectations:

Exceptional

Completed per Site Procedure:

Exceptional

Operations Rating: 100%

ENGINEERING

All Procedures Meet Specs:

Exceptional

Accuracy of Drawings, Conditions, etc:

Exceptional

Engineering Rating: 100%

WAREHOUSE

Condition of Equipment:

Exceptional

All Materials Supplied:

Exceptional

Warehouse Rating: 100%

COMMENTS

What is it that B&W does very well?

Omar was very understanding of our ever changing schedule and made changes accordingly.

OVERALL

How likely would you be to use B&W Energy Services on future projects?
(1 being not likely and 10 being very likely): 10

This Submission’s Overall Rating: 100%

Project Name: Standing Bear Lake Station, (Zachry Holdings Inc.)

Name: Mark

Email: [email protected]

SALES

Accuracy of Proposal:

Exceptional

Sales Rating: 100%

OPERATIONS

Response to Problems in a Timely Manner:

Exceptional

Clear Communications of Expectations:

Exceptional

Completed per Site Procedure:

Exceptional

Operations Rating: 100%

ENGINEERING

All Procedures Meet Specs:

Exceptional

Accuracy of Drawings, Conditions, etc:

Exceptional

Engineering Rating: 100%

WAREHOUSE

Condition of Equipment:

Exceptional

All Materials Supplied:

Exceptional

Warehouse Rating: 100%

COMMENTS

What is it that B&W does very well?

All around very professional. Everyone in all departments at B&WES were quick to respond to any and all changes that took place during the course of the systems cleaning and flushing. The Field Supervisors / Technical Advisors were great to work with and knowledgeable in the processes that were performed.

What may we improve upon?

As with anything we do, stand strong in what you believe in and always strive to be as professional as possible, with honesty & integrity as a person and company.

OVERALL

How likely would you be to use B&W Energy Services on future projects?
(1 being not likely and 10 being very likely): 10

This Submission’s Overall Rating: 100%

Project Name: OPPD Turtle Creek Site

Name: Keith

Email: [email protected]

SALES

Accuracy of Proposal:

Exceptional

Sales Rating: 100%

OPERATIONS

Response to Problems in a Timely Manner:

Exceptional

Clear Communications of Expectations:

Exceptional

Completed per Site Procedure:

Exceptional

Operations Rating: 100%

ENGINEERING

All Procedures Meet Specs:

Exceptional

Accuracy of Drawings, Conditions, etc:

Exceptional

Engineering Rating: 100%

WAREHOUSE

Condition of Equipment:

Exceptional

All Materials Supplied:

Exceptional

Warehouse Rating: 100%

COMMENTS

What is it that B&W does very well?

The field technicians are very knowledgeable and professional. The equipment is well maintained and is very reliable, which aids in schedule adherence. The B&W Engineering and Management Team are always there to assist when needed and will recommend better ways to accomplish the goal. As always, it’s a pleasure to work with the B&W Team.

What may we improve upon?

Nothing to note, keep up the good work.

OVERALL

How likely would you be to use B&W Energy Services on future projects?
(1 being not likely and 10 being very likely): 10

This Submission’s Overall Rating: 100%

Project Name: IPP Renewed Project

Name: Dustin

Email: [email protected]

SALES

Accuracy of Proposal:

Exceptional

Sales Rating: 80%

OPERATIONS

Response to Problems in a Timely Manner:

Exceptional

Clear Communications of Expectations:

Exceptional

Completed per Site Procedure:

Exceptional

Operations Rating: 80%

ENGINEERING

All Procedures Meet Specs:

Exceptional

Accuracy of Drawings, Conditions, etc:

Exceptional

Engineering Rating: 80%

WAREHOUSE

Condition of Equipment:

Good

All Materials Supplied:

Good

Warehouse Rating: 80%

COMMENTS

What is it that B&W does very well?

B&W does a great job all around from Sales, Engineering, Operations and Closeout. Anytime we have had issues with any of this it has been corrected immediately.

What may we improve upon?

Nothing to note.

OVERALL

How likely would you be to use B&W Energy Services on future projects?
(1 being not likely and 10 being very likely): 10

This Submission’s Overall Rating: 80%